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Indian Housekeeping Conference

27-28 August 2011 at the Hotel Mapple Emerald New Delhi


To mark the annual event of IHC (Indian Housekeeper’s Club), a conference will be held on the 27-28 August 2011 at The Hotel Mapple Emerald in New Delhi. The conference will also have an exhibition on housekeeping products and services. The aim of the conference is to bring to a common platform, some of the finest brains and innovators in the housekeeping world in, to forge a vibrant and growth oriented housekeeping and facility management industry. IHC will offer special sessions on the growing needs of housekeeping professional’s commitment and to have better understanding of the total gamut of activity defined by the housekeeping business and its attendant issues.

The conference will address these issues in a graded manner over 2 days with discussions, presentations and interactive sessions. IHC is a group of Housekeepers and Housekeeping Trainers, who have spend years in learning the profession. The objective of the group is to co-ordinate the efforts among the different formats of housekeeping business in India. It will present a common platform not only to develop better professional competence but also help organizations raise profitability by focusing on the competencies of the Housekeepers and the Housekeeping department. The role of the Housekeeping has become a challenging proposition that needs specialized skills that go much beyond the usual parameters expected from a Housekeeper in general.

Today the Housekeeper’s role extends to Planning, Quality up-gradation, Cost control, Product and Equipment standardization and safe guarding the Housekeeping integrity by setting minimum standards for performance and service. Technology has created new vistas of innovation in Housekeeping - Presentation and Management. It is towards this end that IHC is striving to organize professional exchanges and bring the Housekeeper’s role to the centre-stage.

For further information contact:
Manoj Yadav
Indian Housekeepers Club
E-mail: indianhousekeepersclub@gmail.com
Website: www.indianhousekeepersclub.com

 


HydraMaster Introduces Maintenance and Service Videos


HydraMaster, a leading manufacturer of truckmount carpet extractors and related carpet cleaning equipment, has created a YouTube branded-channel specifically to educate customers on maintenance and service issues. The HydraMaster Service Series channel is located at http://www.youtube.com/user/HydraMasterProducts#g/a. Forty videos are now uploaded discussing a variety of service and maintenance items such as: Changing oil and air filters on different HydraMaster systems, Pump maintenance, Fuse box inspection, Descaling processes and Start-up and shut-down procedures.

The videos feature HydraMaster service technicians and engineers discussing the equipment. “This has proven to be one of the most effective ways we have found to communicate with our end-customers,” says Mark Baxter product manager for HydraMaster. “Before the videos, customers had to search through service manuals or call tech support when there was an issue. Watching the videos is much faster.” Baxter says the videos run about five minutes; however, there are some discussing more complicated issues that can run close to 15 minutes. “We did not create the videos for promotional or marketing purposes,” adds Baxter.

“This is specifically for customers that have already selected a HydraMaster system; [we] just want to ensure that they maintain their equipment properly.” Baxter adds that the videos allow for a degree of interactivity, which was also not possible before. “Most users view the videos with their equipment nearby. They follow the technician like he’s in the same room, as he locates.

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